For our clients, one thing has remained consistent and that is the importance of customers to their business.
At Reach Studios, we work with our clients to help build a true picture of the end-to-end customer journey. As part of our hands-on approach, we aim to highlight unique moments that make your product special to customers. With the benefit of various customer insight tools and our own expertise, Reach Studios has helped our clients improve their existing customer experience. We do this with evidence-based insights and actionable improvements.
We dive into the detail of analytics data to paint a full picture of what happens on your website. What channels are performing well and where your customers are coming from. We can also recognise where your customers are abandoning before they complete their desired action.
Visitor Session Playback
With session playback, we go beyond generalisations and eliminate guesswork with videos of real visitor sessions on your site. By seeing your visitors behaviours, we can identify any issues they encounter. By empathising with customers and experiencing what they’re going through we can build a more enjoyable and efficient user experience as a result.
What better way to understand why users make the decisions that they do than asking for their opinions and feedback. Using customer feedback to drive strategy, improve online channels and empower your digital teams with faster and better decision making based on the Voice of the Customer.
We are always excited by the prospect of working on more Customer Experience projects in the future and if you have any questions feel free to drop us a line!